- Complaint
Any Aggrieved Person, who alleges to have been a victim of Sexual Harassment, may make a complaint in writing within a period of 3 months from the date of incident and in case of a series of incidents, within a period of 3 months from the date of last incident, to ICC by sending a mail info@erpabsolute.com.
If ICC is satisfied that circumstances were such which prevented the Aggrieved Person from submitting the complaint within the time limit stipulated above, then ICC may extend the time limit not exceeding additional three months, provided that the reasons for the said extension are recorded in its final report.
Provided that where such complaint cannot be made in writing, then the Aggrieved Person may request the Presiding Officer or any other member of the ICC for rendering reasonable assistance in writing the complaint.
If the Aggrieved Person is unable to make the complaint on account of physical or mental incapacity or death or otherwise, their legal heir or such other person as may be prescribed under the Rules, may make the complaint on their behalf.
Where ICC is legally advised that any such incident constitutes a criminal offence, ICC through the Employer shall inform the authority(ies) concerned, providing full details and requesting appropriate action.
If the Aggrieved Person takes any action directly against the Respondent, either civil or criminal, then ICC, on becoming aware of such action being taken by the Aggrieved Person, shall be entitled to, suo moto, start the internal enquiry/investigation and recommend appropriate action.
All Employees will also be expected to be sensitive to any circumstances or behavior among their colleagues which appear to go against the Company’s policy on this matter. In case they become aware of any such incidence, they will immediately inform the Presiding Officer of ICC for appropriate action.
- Conciliation
On receipt of a complaint from an Aggrieved Person, ICC may, before initiating an enquiry and at the request of the Aggrieved Person take steps to settle the matter between the Aggrieved Person and the Respondent through conciliation. Provided that no monetary settlement shall be made as a basis for such conciliation.
The settlement so arrived at will be recorded by ICC and forwarded to the Employer. The Employer will be responsible to ensure that actions recommended in the report of ICC are implemented.
ICC will also provide copies of the settlement so recorded to the Aggrieved Person and the Respondent.
Once the settlement is arrived at and both the Aggrieved Person and Respondent agree to the same, no further inquiry will be conducted on the matter by ICC.
Further, if the Aggrieved Person informs ICC that any term or condition of the settlement arrived at has not been complied with by the Respondent, then ICC shall proceed to make an inquiry into the complaint or forward the complaint to the police.
- Inquiry of Complaint
In case the Aggrieved Person does not request for conciliation, ICC will make an inquiry into the complaint in such a manner as prescribed under the Rules, within 10 working days of the receipt of the complaint from the Aggrieved Person, where the Respondent is an Employee.
ICC will conduct the inquiry and investigation with all possible care, sensitivity and discretion in protecting the sensibilities of the Aggrieved Person and Respondent. Both the Aggrieved Person and Respondent will be given all reasonable opportunity to be heard by ICC. A copy of all findings will be made available to the Aggrieved Person and the Respondent enabling them to make their respective representations against the findings before ICC.
The result of the inquiry will be formally recorded and communicated to the Employer, along with a recommendation for appropriate action.
The inquiry for any case should be completed within a period of 90 days from the date of complaint.
- Actions pending Inquiry of Complaint
During the pendency of an inquiry, on a written request made by the Aggrieved Person, ICC may make a recommendation to the Employer for any of the following:
- Grant special leave to the Aggrieved Person up to a period of three months. This leave will be in addition to the any other leave entitlement;
- Transfer the Aggrieved Person or the Respondent to any other office of the Company;
- Grant any other such relief to the Aggrieved Person as is required to ensure his / her safety and health; and
- Restrain the Respondent from reporting on the work performance of the Aggrieved Person or writing the Aggrieved Person’s confidential report, and assign the same to another officer
On the recommendation of ICC, the Employer shall implement the recommendations made by ICC and send the report of such implementation to ICC.
The Company will also ensure that the career interests of the Aggrieved Person or any other Employee are not affected adversely for having drawn attention to such an offence.
- Inquiry Report
On completion of the inquiry, ICC shall, provide a report of its findings, along with a recommendation for appropriate action to the Employer, within a period of 10 days from the date of completion of the inquiry. The Employer shall act upon the recommendations within 60 days of receipt of the recommendations.
ICC will also ensure that a copy of the report is made available to the Aggrieved Person and the Respondent.
Where ICC arrives at the conclusion that the allegation against the Respondent has not been proved, it shall recommend to the Employer that no action is required to be taken on the matter.
However, if ICC arrives at the conclusion that the allegation against the Respondent is proved it shall make a recommendation to the Employer, as the case may be:
- To take disciplinary action against the Respondent, as part of which Respondent may be censured, warned, reprimanded, asked to tender written apology, or withheld from promotion and increments or even terminated from employment. The disciplinary action recommended by ICC will be disclosed to the Respondent and the Aggrieved Person separately. ICC shall at all times be sensitive to the possibility of the Respondent displaying retaliatory behavior.
- To take action for Sexual Harassment as 'misconduct' and in accordance with the provisions of the service rules applicable to the Respondent, or where no such service rules have been made, in such manner as may be prescribed under the Rules and based on the severity of the case recommend a penalty including termination of service with the Company.
- To deduct, notwithstanding anything in the service rules applicable to the Respondent, from the salary of the Respondent such sum as ICC may consider appropriate to be paid to the Aggrieved Person or their nominees, based on the following factors:
- mental trauma, pain, suffering and emotional distress caused to the Aggrieved Person;
- loss in career opportunity due to the incident of Sexual Harassment;
- medical expenses incurred by the victim for physical or psychiatric treatment;
- income and financial status of the Respondent; and
- feasibility of such payment in lump sum or installments.
Provided that if such sum is not deductible from the salary due to any reason, ICC may direct the Respondent to pay such sum directly to the Aggrieved Person.
Provided further that if the Respondent fails to pay such sum to the Aggrieved Person, ICC may take the assistance of necessary local authorities for the same.
- Malicious Complaint and False Evidence
After its inquiry, if ICC arrives at the conclusion and can establish that the allegation against the Respondent is malicious, false or frivolous or the Aggrieved Person making the complaint has produced any forged or misleading documents or has been motivated by reasons that are clearly unconnected with gender issues, it may recommend to the Employer to take action including any disciplinary action against the Aggrieved Person who has made the complaint, in accordance with the provisions of the service rules applicable to the Aggrieved Person and where no such service rules have been made, in such manner as may be prescribed under the Rules.
Provided that the mere inability to substantiate a complaint or provide proof may not result in the complaint being considered malicious, false or frivolous and need not attract action against the Aggrieved Person.
Where ICC as the case may be, arrives at a conclusion that during the inquiry any witness has given false evidence or produced any forged or misleading document, it may recommend to the employer of the witness, as the case may be, to take action in accordance with the provisions of the service rules applicable to the said witness and where no such service rules exist, in such manner as may be prescribed under the Rules.